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Shipping Policy
Last Updated: January 2026

Welcome to Boymyboy.com. Our Shipping Policy explains how we manage order preparation, shipping timelines, delivery processes, and the responsibilities associated with receiving your products. This policy applies to all apparel products sold on Boymyboy.com, including hoodies, t-shirts, jeans, and other children’s fashion items.

1. Order Fulfillment Process

Boymyboy.com ensures efficient order processing through two main stages: Handling Time and Transit Time.

1.1 Handling Time (Order Preparation)

Handling time includes the following steps:

• Order verification
• Quality checks
• Inventory confirmation
• Secure packaging
• Carrier pickup preparation

Standard Handling Time: 1–3 Business Days

Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.

2. Shipping Schedule

• Shipping Days: Monday – Friday
• Order Cutoff Time: 5:00 PM EST

Orders placed before 5:00 PM EST will be processed on the same business day. Orders placed after 5:00 PM EST will be processed on the next business day.

3. Transit Time (Delivery Time)

Transit time begins once the package is transferred to the carrier.

Delays caused by weather, seasonal volume, or carrier issues are outside our control.

4. Shipping Costs

4.1 Flat Rate Shipping Fee

No hidden fees or surcharges.

5. Shipping Methods & Carriers

We use trusted carriers to ensure safe and timely delivery:

• USPS
• UPS
• FedEx

We choose the carrier based on the delivery speed and package type.

6. Order Tracking

Once your order has shipped, you will receive a tracking email with the following details:

• Tracking number
• Carrier details
• Tracking link
• Estimated delivery date

Please note that tracking information may take 24–48 hours to update after the shipping label is created.

7. Shipping Coverage

We currently ship to:

• All 50 U.S. states
• Washington, D.C.
• U.S. territories (on a case-by-case basis)

We do not offer international shipping at this time.

8. Delivery Issues & Responsibilities

8.1 Incorrect Address

Customers are responsible for providing accurate shipping information. Boymyboy.com is not responsible for delays or lost packages due to incorrect or incomplete addresses.

8.2 Failed Delivery Attempts

Carriers may hold or return packages if delivery fails. In such cases, reshipment fees may apply.

8.3 Lost or Stolen Packages

Once a package is marked as “Delivered”, Boymyboy.com is not responsible for stolen or misplaced packages. Customers should file a claim with the carrier for lost or stolen items.

8.4 Delays Beyond Our Control

We are not liable for delays caused by weather conditions, natural disasters, or carrier issues. These events may affect delivery timelines, and we appreciate your understanding.

9. Combined Orders & Multiple Shipments

In some cases, orders may be shipped in multiple packages, depending on product availability or packaging requirements. You will receive separate tracking information for each shipment.

10. Shipping During Peak Seasons

During major holidays or sales events, handling and transit times may be slightly longer due to increased order volume. To ensure timely delivery, we recommend placing orders early, especially around peak shopping periods.

11. Damaged Orders During Transit

If an item arrives damaged, please contact us within 48 hours with the following details:

• Order number
• Photos of the damaged product
• Photos of the packaging

We will assist you in processing a return or exchange for the damaged item.

12. Contact Information

For any shipping-related inquiries or issues, please contact our customer support team:

Boymyboy.com Customer Support
 support@boymyboy.com
Customer Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
Address: 2547 Brierwood Dr, Albany, GA 31705-3434, United States

At Boymyboy.com, we specialize in offering high-quality fashion for children, providing a wide range of comfortable and stylish clothing options. We are committed to delivering a smooth, reliable, and enjoyable shopping experience for both children and their parents.

Return & Refund Policy
Last Updated: January 2026

At Boymyboy.com, your satisfaction is our priority. We stand behind the quality of every hoodie, t-shirt, pair of jeans, and other children’s fashion items we ship. Our Return & Refund Policy is designed to be simple, fair, and fully transparent, with no fees of any kind. We proudly offer:

• 90-day return window
• Free return shipping
• No restocking fees
• Refunds processed within 14 days
• Full refunds for all approved returns

This policy applies to all purchases made on Boymyboy.com.

1. Return Eligibility Requirements

To qualify for a return, items must meet the following conditions:

• Returned within 90 days of the delivery date
• In new, unused, unwashed, and undamaged condition
• Free from stains, odors, or signs of wear
• With original tags and packaging (if applicable)

Items Not Eligible for Return

• Items marked as “final sale”
• Items damaged due to improper use after delivery
• Items returned without an order number or identification

2. Return Timeline & Processing

Here is a breakdown of the return and refund process:

All return-related costs are fully covered by Boymyboy.com.

3. How to Start a Return

To begin a return:

1. Prepare your order number.
2. Contact us at: support@boymyboy.com
3. Provide:
   • Order number
   • Item(s) you want to return
   • Reason for return
   • Photos if the item is defective

We will respond within 1–3 business days with:

• Return authorization
• Free return shipping label
• Instructions

Please note, unauthorized returns will not be accepted.

4. Condition of Returned Items

Eligible Condition

• Unused, unwashed, unworn items
• No stains, tears, odors, or signs of wear
• With original packaging and tags

Not Eligible

• Washed or heavily used items
• Damaged after delivery
• Missing essential components

5. Refunds

Refunds are issued to the original method of payment only.

Important Notes

• No refund fees
• No processing fees
• No restocking fees
• No return shipping fees

6. Exchanges

We do not process direct exchanges. Instead, you can:

• Return the item for a full refund (free)
• Place a new order for the item you want

7. Defective, Incorrect, or Damaged Items

If your order arrives defective, damaged, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Photos of the issue
• Order number
• Description of the problem

Once verified, Boymyboy.com covers 100% of return shipping costs and offers either a full refund or replacement (your choice).

8. Return Shipping Costs

Return shipping is free in the following scenarios:

9. Order Cancellation Before Shipping

You may cancel an order before the processing begins. To cancel:

• Email: support@boymyboy.com

If the order has not shipped:

• Cancellation is free and immediate.

If the order has already shipped:

• You may return the item after delivery for a full refund (free shipping).

10. Missing or Lost Packages

If your package is missing, please contact us within 10 days of the expected delivery date.

We will assist with:

• Carrier investigation
• Replacement order
• Refund options

You will not be charged any additional costs.

11. Policy Updates

Boymyboy.com may update this policy at any time. Updates take effect immediately upon posting.

12. Contact Us

For any questions, support, or return inquiries, please contact us:

Boymyboy.com Customer Support
 support@boymyboy.com
Customer Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
Address: 2547 Brierwood Dr, Albany, GA 31705-3434, United States

At Boymyboy.com, we are committed to providing the best shopping experience for children’s fashion, ensuring that you have a seamless, fee-free return process, and complete satisfaction with every purchase.