Order Cancellation & Change Policy

Cancel/Change Order Policy
Last Updated: January 2026

At Boymyboy.com, we work hard to process your order quickly so you can receive your hoodies, t-shirts, jeans, and other children’s apparel as soon as possible. Because orders move rapidly through our fulfillment system, we offer a limited window for cancellations and changes. This policy explains how customers can request modifications, what qualifies for approval, and how these requests align with our Shipping Policy and Return & Refund Policy.

1. Order Processing Timeline

Our fulfillment process includes the following:

• Handling Time: 1–3 business days
• Transit Time: 3–5 business days
• Flat-Rate Shipping Fee: $6.99 (applies to all orders)

Once an order enters the packaging or shipping stage, cancellations or changes may no longer be possible.

2. Order Cancellation Requests

2.1 Cancellation Window

Customers may request cancellation within 1 hour of placing the order. After this window, our team may have already begun processing, and cancellations are not guaranteed.

2.2 How to Request Cancellation

To request cancellation, contact our support team immediately at:

📧 support@boymyboy.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST

Please include the following details in your email:

• Your full name
• Order number
• Email used at checkout
• Reason for cancellation (optional)

2.3 If Cancellation Is No Longer Possible

If your order has already been processed or shipped, we cannot cancel it. However, you may still take advantage of our 90-Day Return Policy once your package arrives.

3. Order Change Requests

3.1 Changes Allowed (Within 1 Hour)

If your order has not been processed, you may request the following changes:

• Updating shipping address
• Changing product variant (size, color, style)
• Adding or removing items
• Updating contact information

3.2 Changes Not Allowed After Processing

Once your order enters fulfillment, we can no longer modify:

• Address details
• Product selections (size, color, quantity)
• Payment information

Any adjustments after the shipping stage must be handled through our Return & Refund Policy.

4. Incorrect Address Submissions

If a customer enters an incorrect address:

• We can update it only if processing has not started.
• Boymyboy.com is not responsible for delays or lost packages once the order has shipped.
• If the package is returned to us, we can reship it after receiving the correct address.
• Additional shipping fees may apply if the carrier charges return/reship fees. Boymyboy.com does not charge internal penalties.

5. Refused or Undeliverable Packages

If an order is refused or marked as undeliverable, the package will be returned to us. Once received, we can either:

• Reship the item (at no additional charge)
• Issue a refund according to our 90-Day Return & Refund Policy (refunds processed within 14 days).

6. Out-of-Stock or Fulfillment Issues

If an item becomes unavailable before fulfillment, we will notify you immediately. You may choose one of the following options:

• Select a replacement item.
• Request a full refund (issued within 14 days with no fees).

7. Orders Placed by Mistake

If an order was placed by mistake, contact us within 1 hour. If fulfillment has not started, we will cancel or modify the order at no cost.

8. Fraud Prevention Holds

Orders may be placed on hold if suspicious activity is detected. During this time, customers may request cancellation without penalty.

9. Policy Consistency

This Cancel & Change Order Policy works in alignment with the following:

• Shipping Policy: 1–3 day handling, 3–5 day transit, $6.99 flat rate
• Return & Refund Policy: 90-day returns, refunds within 14 days, no fees
• Privacy Policy
• Terms & Conditions

All policies work together to provide a transparent and reliable shopping experience.

10. Contact Information

For order cancellations or changes, please contact us at:

Boymyboy.com Customer Support
📧 support@boymyboy.com
Customer Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
Address: 2547 Brierwood Dr, Albany, GA 31705-3434, United States

At Boymyboy.com, we specialize in offering high-quality fashion for children, providing a wide range of comfortable and stylish clothing for kids. Our goal is to offer a seamless shopping experience, and we are here to help with any order-related issues you may encounter.