Return & Refund Policy

Return & Refund Policy
Last Updated: January 2026

At Boymyboy.com, your satisfaction is our priority. We stand behind the quality of every hoodie, t-shirt, pair of jeans, and other children’s fashion items we ship. Our Return & Refund Policy is designed to be simple, fair, and fully transparent, with no fees of any kind. We proudly offer:

• 90-day return window
• Free return shipping
• No restocking fees
• Refunds processed within 14 days
• Full refunds for all approved returns

This policy applies to all purchases made on Boymyboy.com.

1. Return Eligibility Requirements

To qualify for a return, items must meet the following conditions:

• Returned within 90 days of the delivery date
• In new, unused, unwashed, and undamaged condition
• Free from stains, odors, or signs of wear
• With original tags and packaging (if applicable)

Items Not Eligible for Return

• Items marked as “final sale”
• Items damaged due to improper use after delivery
• Items returned without an order number or identification

2. Return Timeline & Processing

Here is a breakdown of the return and refund process:

All return-related costs are fully covered by Boymyboy.com.

3. How to Start a Return

To begin a return:

1. Prepare your order number.
2. Contact us at: support@boymyboy.com
3. Provide:
   • Order number
   • Item(s) you want to return
   • Reason for return
   • Photos if the item is defective

We will respond within 1–3 business days with:

• Return authorization
• Free return shipping label
• Instructions

Please note, unauthorized returns will not be accepted.

4. Condition of Returned Items

Eligible Condition

• Unused, unwashed, unworn items
• No stains, tears, odors, or signs of wear
• With original packaging and tags

Not Eligible

• Washed or heavily used items
• Damaged after delivery
• Missing essential components

5. Refunds

Refunds are issued to the original method of payment only.

Important Notes

• No refund fees
• No processing fees
• No restocking fees
• No return shipping fees

6. Exchanges

We do not process direct exchanges. Instead, you can:

• Return the item for a full refund (free)
• Place a new order for the item you want

7. Defective, Incorrect, or Damaged Items

If your order arrives defective, damaged, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Photos of the issue
• Order number
• Description of the problem

Once verified, Boymyboy.com covers 100% of return shipping costs and offers either a full refund or replacement (your choice).

8. Return Shipping Costs

Return shipping is free in the following scenarios:

9. Order Cancellation Before Shipping

You may cancel an order before the processing begins. To cancel:

• Email: support@boymyboy.com

If the order has not shipped:

• Cancellation is free and immediate.

If the order has already shipped:

• You may return the item after delivery for a full refund (free shipping).

10. Missing or Lost Packages

If your package is missing, please contact us within 10 days of the expected delivery date.

We will assist with:

• Carrier investigation
• Replacement order
• Refund options

You will not be charged any additional costs.

11. Policy Updates

Boymyboy.com may update this policy at any time. Updates take effect immediately upon posting.

12. Contact Us

For any questions, support, or return inquiries, please contact us:

Boymyboy.com Customer Support
📧 support@boymyboy.com
Customer Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
Address: 2547 Brierwood Dr, Albany, GA 31705-3434, United States

At Boymyboy.com, we are committed to providing the best shopping experience for children’s fashion, ensuring that you have a seamless, fee-free return process, and complete satisfaction with every purchase.